Goodwill of Greater Grand Rapids Cyber Incident

Like many organizations, Goodwill of Greater Grand Rapids faces the risk of cybersecurity attacks. Recently, we experienced an attack that disrupted a portion of our network environment. This impacted our network resources we use to operate our local stores. We immediately notified law enforcement and are working with external cybersecurity experts to investigate the situation, understand the scope, and restore systems as quickly and safely as possible. Our investigation is ongoing, and we do not yet have a confirmed timeline for full resolution.

While Goodwill of Greater Grand Rapids systems do not store credit card data, we have been operating on a cash-only basis as we rebuild our point-of-sale program. Our stores continue to be open for business, and we expect to continue cash-only transactions for the next several days. We wish to thank our customers and community partners for their patience and support while we work through this issue.

Goodwill organizations are local nonprofits that all operate on separate systems. This incident has no impact on Goodwill stores or organizations in other communities.

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About Goodwill Industries of Greater Grand Rapids
Goodwill Industries of Greater Grand Rapids is a 501(c)(3) nonprofit organization dedicated to changing lives and communities through the power of work. Operating across a six-county region in Michigan, including Kent, Ionia, Montcalm, Mecosta, Isabella, and a portion of Ottawa County, we run 18 retail stores and an online shopping site. Our comprehensive job training and placement programs assist individuals with disabilities and other employment barriers, utilizing store sales and donations to promote community growth and sustainability. For more information, visit www.goodwillgr.org.